Posted: Jun 3, 2026
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Customer Care Specialist

Norix - West Chicago, IL
Full-time
Salary: $21.50 - $21.50 Hourly
Application Deadline: N/A
Manufacturing
 
The Customer Care Specialist cultivates relationships with customers, sales reps & managers. This is not a traditional customer service role - this is account OWNERSHIP & solving problems!
 
Schedule: Mon-Fri 8am - 4:30pm with a 30 min lunch
 
Duties:
· Acct mgmt, maintenance & recordkeeping
· Manage tax exemption status, file tax certs & delivery forms
· Enter orders, manage/escalate concerns
· Interact with customers/sales via email/phone
· Support sales/business development initiatives
· Comm/collect pymt for pre-pays
· Provide order status, tracking, & help expedite deliveries
· Research/document delays/issues
· Communicate delays to customer
· Resolve delivery issues
· Manage customer complaints, replacements, warranties & returns
· Issue credits, send order acknowledgements, compose letters to customers
· Answer phone calls not answered by reception
· Other duties as needed
 
Required Skills:
- Empathetic listener
- Great communication skills
- Problem solver
 
Experience:
· HS diploma or equivalent 
· 1 yr customer svc exp 
· Inside sales or mfg exp a plus 
 
Benefits:
  • Base of $21.50/hr & annual bonus up to 10%
  • PTO/holidays
  • BCBS medical
  • Company-pd dental/disability/life ins (for employees)
  • 401(k) with competitive match