Media Services Specialist

The Media Services Specialist reports to the Media Services Coordinator.  This position is responsible for the maintenance, repair, operation, and installation of all media and technology equipment owned by the college.  In addition, the position provides technical support to students, faculty, staff and administrators in the use of classroom, conference and event room equipment.  The position also assists multiple departments and staff with the digital signage equipment, content and functions across all campuses.

Maintain, repair, and install media equipment at all Waubonsee Community College locations, keeping an up-to-date replacement parts inventory and a service and operation manual library for all Media Services equipment.

Assist in the scheduling and distribution of media equipment to all of the college campuses.

Maintain equipment inventory database.

Provide instruction to faculty, staff, administrators, and students in the use of classroom, conference and event room equipment and facilities.

Provide media equipment technical support for all campus functions and activities.

Supply media equipment technical support to campus departments, as requested.

Maintain, repair, and install digital signage equipment at all Waubonsee Community College locations.Provide support to departments and individuals with content and on how to use the software.

Maintain, repair, and operate the auditorium lighting and audio systems, providing technical support and training in the use of the lighting and audio systems for college-sponsored and external rental auditorium functions.

Maintain and operate the audio system in the Erickson Hall gymnasium and field house.

Assist the Media Services Coordinator with all departmental operations, and assumes responsibility for the department in the absence of the Media Services Coordinator.

Provide multimedia design solutions or specifications for Request for Proposal.

Operate and maintain server-based media console system which monitors all media control devices and endpoints.

Program or re-program touch control systems as appropriate in cases of redesign or malfunction.

Review and evaluate vendor proposals and provide technical recommendation for vendor selection.

Assist media technicians with troubleshooting and technical problem resolution.

Document all media-related problem resolution in knowledge base.

Perform other duties as assigned.

Qualifications:

High school diploma required.Associate’s degree in related field or certification in audiovisual technology preferred.Bachelor’s degree preferred.

Minimum of three years’ experience in the operation, maintenance and repair of a wide variety of media, computer and electronic equipment required.

Excellent computer and customer service skills.

Ability to work independently.

Ability to lift a minimum of 50 pounds.

Excellent verbal and written communication skills required.Good interpersonal and organizational skills necessary.Ability to interact with all levels of management, faculty, staff and students necessary.